This is sent after the customer requests help to get back in at the login portal. The first step in the password-changing process is to help customers get back into their accounts. For many, when they signed up, they would have signed up with their email address which makes it a familiar and easy way for businesses to reconnect them with their account.ĭuring this process, two emails should be sent: the password reset email and the password change notification email. When account users forget their passwords, it can be a pain to get back in. Password reset emails are designed with one purpose in mind: to help users get back into their accounts in a secure way. In this article we will cover the best practices, to help you get started. So how do you make your password reset email as effective and painless for your customers as possible?Īn effective password reset email doesn’t have to be a complicated one, but it is such an important email that it shouldn’t be overlooked. Did you know that 30% of people are as stressed about resetting their password (opens in a new tab) as they are to retire? Keeping track of and managing passwords can be tricky and for any business with a digital presence, a password is usually required.
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